YourGOV Service Request System

Submit Your Request

Residents can submit common issues (streetlight outages, sidewalk repairs, potholes and more) complete with location, details and photos which are submitted directly to the Village of Glen Ellyn's Public Works Department.

To submit your request, please visit the YourGOV website.

About YourGOV

YourGOV is an application that allows Glen Ellyn's citizens to report non-emergency related issues to the village. YourGOV can be used via the Web, mobile phone, or tablet. By using YourGOV, you can submit an issue and track its progress from submission to completion. 

Issues are brought directly into the Village’s Work Management solution where they can be forwarded on to the responsible department.

We encourage users to create a single sign-in from any of the applications below that can be used across all applications so that the Village can communicate with requesters about the issue and provide updates on the request status.


For Emergency matters, residents should still call 911 immediately.

Any requests not specifically listed on the Your Gov app should be reported to the Public Works Department 630-469-6756 during normal working hours, or by calling the non-emergency Police Department phone number 630-469-1187 after hours.

How it Works

View the User Guides below for detailed instructions on how to use the applications. You will receive an email notification, if you provide your contact information, when the issue is received and when it is completed. You can expect to be contacted about your issue within 1 to 2 business days.

Laptop computer


Follow YourGOV for desktops link below to create a Service Request from your computer. This website works with all current web browsers (Internet Explorer, Safari, Chrome, FireFox).

Download the Web App User Guide (PDF).

mobile phone


Using the mobile and iPad application, you can report an issue which is then routed to the appropriate city staff member for review. In addition, by using a smartphone or iPad to submit, a picture can be attached to the issue.

Available on the App Guide

iPhone User Guide (PDF)

User Guide (PDF)
Get it on Google Play

Android User Guide (PDF)

User Guide (PDF)